![]() Turn on Network discovery, File sharing and Printer sharing.Click the arrow to the right of All Networks or Domain, (dependent on network environment).On the left side of the screen, select Change advanced sharing settings.Launch Network and Sharing Center by double-clicking its icon.From the Windows Start Menu, launch the Control Panel.Windows Server Endpoint Preparation for All Supported Versions Similar methods are required for the various operating systems, and they are grouped accordingly. I will share this story with anyone who cares to listen.Syslog - Malwarebytes Endpoint Security CEFĮndpoint configuration changes must be implemented to facilitate installation of a Malwarebytes managed client to those endpoints. Not unless you do not require any support.īottom line: good news travels. Anyone thinking about subscribing to their service don't. It is absolutelty pitiful they way they run their business. ![]() ![]() I even asked in my emails if they cared about their reputation since they seemed to have a problem providing customer support. I have sent several emails asking for a reply, and also addressed one to Kevin Goodwin, Director, Malwarebytes Customer Support. I replied and said the problem had been resolved, and that the primary issue was the license extension. The only reply was from "Jeremy" who provided a list of "fixes" for the real-time protection problem. I reached out to Malwarebytes including all of the previous emails so they could see the history of the problem, and that I was not simply attempting to get something for nothing. Now I am getting daily popups notifying me that my license expires (now in 11 days). I informed him I was able to resolve the issue, and he promised, in writing, to extend my license period for the amount of time I experienced problems, plus another six (6) months. I eventually was able to solve the problem - on my own - and then, magically, "Andy" with Malwarebytes contacted me to see about resolving the problem. I guess that tells you something about their claim to provide quality customer support. At the time, you were able to call their support line, but only received voicemail, which they never monitored. As soon as I purchased a subscription, I started having problems with Real-Time Protection. Should I keep posting? There are also other remedies available should you choose to ignore me hoping I'll go away. Your product isn't bad, your customer support and lack of business ethics are the problem. It is beyond me why any organization today would risk their well-being with such poor service. I am now one of them unless you correct this problem. This will continue unless and until you honor your promise. This is the first, of many, posts to online forums where I will share my dismal experience with Malwarebytes. For me it's just another useless program among the many that find nothing. Go back to the old program and update it. ![]() I don't need another un-helpful program sitting on my pc constantly accessing the web all day. I check back about once a year or two to see if it's actually become a working program again but only the interface changes - becoming more bloated & annoying every year. ![]() 1., even though all I wanted and downloaded was the "free version" option and wanted nothing to do with the Premium, thats how it installs anyway.Īnd it still like past few years versions not only never detects anything (like it used to) but it's become a pain with the forced trial of the Premium that you can no longer opt out of like in previous versions I tried. Today I installed what is says after installation as " Premium Trial 4. It could even smash the ransomware hold on my system the handful of times I got it. For many years it saved me from windows 98 thru windows 7 bugs. There was a time when Malwarebytes was the go-to save for most if not all spyware problems I had. Their lack of customer support is very suspicious and certainly raises a few legal red flags. I will never recommend or give a positive review of Malware Bytes to anyone. So here I am out about 85 bucks with no useable product. I ended up contacting my credit card company and had two of the three subscription charges reversed, The problem is I can no longer use the subscription I paid for because I do not have the initialization code to activate it. I left three messages about one week apart and have not received a single reply. I was able to find a site where I could send them a message about this problem. There is no way to communicate with their customer service, so I am guessing that Malware Bytes does not have one. To make a long story short I tried to add a second license and ended up being charged for three new subscriptions for my machine and no extra license. The user interface for doing so is poorly written and not easily understandable. I wanted to add a license for my wife's computer. I had a working Malware Bytes subscription. ![]()
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